Job Description

The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest's visit. The Ambassador maintains a professional and polished image while representing the brand at the highest level of hospitality standards.

VIP Guest Relations

Welcome VIP guests upon arrival and provide a warm, personalized introduction to the park's services and attractions. Serve as the primary point of contact for all VIP guests, ensuring their needs are met promptly and professionally. Escort guests to attractions, lounges, restaurants, and reserved areas as required. Manage VIP reservations, fast-track entries, and access to premium experiences.

Experience Coordination

Ensure smooth coordination with ride operators, F&B, entertainment teams, and security to deliver a seamless VIP experience. Monitor guest flow and visit patterns to anticipate needs and maintain high satisfaction. Resolve guest concerns with tact and efficiency, escalating only when necessary.

Service Excellence

Uphold the highest level of hospitality standards, ensuring all guest interactions reflect the company's brand and service culture. Provide personalized recommendations based on guest preferences (dining, attractions, shows, etc.). Maintain detailed knowledge of all park attractions, schedules, promotions, and VIP offerings.

Operational Support

Assist with VIP lounge operations, including check-in, refreshments, seating arrangements, and guest comfort. Record and report guest feedback, incidents, and service metrics to the Guest Experience Manager. Uphold health, safety, and security protocols at all times.

Qualifications & Experience Required

Minimum 2 years of experience in

hospitality, guest relations or theme park operations

. Excellent communication and interpersonal skills. Professional appearance with a strong customer-first attitude. Ability to handle high-pressure situations with poise. Fluent in English (Arabic or additional languages is an advantage). Ability to work flexible hours, including weekends and holidays.

Preferred

Previous experience serving VIP or high-profile guests. Background in luxury hotels, airlines, theme parks, or premium entertainment venues. Strong knowledge of Qatar's hospitality standards and cultural expectations.
Job Type: Full-time

Pay: QAR4,050.00 per month

Application Question(s):

We'll fill this position on urgent basis, can you join immediately, if then please mention the expected date of Joining...................
Experience:

Guest Service / Customer Service in premium level: 1 year (Required)
Language:

* Fluent in English and Arabic will be an advantage (Required)