Guest Service Agent|front Office (tadmm Sr)
UAE, United Arab Emirates
Job Description
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Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline \xc3\xa2\xe2\x82\xac\xcb\x9cWhere Life Happens\xc3\xa2\xe2\x82\xac\xe2\x84\xa2, Address offers its guests opportunities to celebrate life and its most cherished moments. It\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s the ultimate Address.
RESPONSIBILITIES OF THE FUNCTION
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline \xc3\xa2\xe2\x82\xac\xcb\x9cWhere Life Happens\xc3\xa2\xe2\x82\xac\xe2\x84\xa2, Address offers its guests opportunities to celebrate life and its most cherished moments. It\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s the ultimate Address.
RESPONSIBILITIES OF THE FUNCTION
- Meet and greet guests, maintain good rapport and effectively manage guests\xc3\xa2\xe2\x82\xac\xe2\x84\xa2 feedback/complaints
- Follow up on the daily handover communicated between the shifts.
- Check the documents of daily arrivals and ensure Opera is updated.
- Check the Credit Limit report and ensure the accounts are covered with sufficient deposit.
- Follow up on submission of Security Deposit refund documents on a timely manner.
- Check the Arrivals and Departures and update Residence Database and ID details.
- Check expiry of IDs of In-House Guests and Owners and ensure the team is notifying the Owners and Guests with a constant follow up.
- Follow up on daily maintenance issues with the maintenance and inventory team and ensure that Owners/Guests are notified on the same regularly.
- Follow up on closure of CRM Cases.
- Prepare Residence count report every week.
- Ensure all newly arriving Guests are registered for UBYEMAAR 24 hours in advance of the day of arrival.
- Follow up on the issues reported in Residence Departure list and ensure that deadline to complete the job is met regularly.
- Check and ensure visitor\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s IDs are shown check-out for all Residences and the report to be updated monthly. In case of any discrepancy the team to be briefed immediately.
- Check open SRs in Oracle and ensure that issues are closed by GSA/IA after speaking to the Guest/Owner to avoid negative comments and ratings in CSAT.
- Follow up on the expiry of Hotel Pool contracts and notify the Owners 2 months in advance to complete the necessary formalities. If in case of discontinuation or termination all operational areas to be notified and request to be raised for removal of HP features.
- Minimum of two-years experience in a similar position
- A strong command of English is required; additional language is an asset.
- Genuine service personality and attitude to learn
COMPETENCIES
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.ues
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.ues
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Job Detail
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Job IdJD1508433
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned