Guest Service Agent – Russian Speaker

United Arab Emirates, United Arab Emirates

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Job Description

A Guest Service Agent (Russian Speaker) is responsible for welcoming guests, managing check-in/check-out processes, responding to guest inquiries, and providing information or assistance - all while communicating fluently in Russian and English (or the primary local language).
Key Responsibilities:
Greet and check in/check out guests at the front desk.
Provide assistance and concierge services in Russian and English.
Handle reservations, room assignments, and guest requests.
Resolve guest issues or complaints professionally.
Provide travel or local area information to Russian-speaking tourists.
Coordinate with housekeeping, bell desk, and other departments.
Maintain accurate guest records and transactions.
Promote hotel services, offers, or upgrades.
Key Skills:
Fluency in Russian (spoken and written)
Strong communication and interpersonal skills
Customer service and problem-solving
Multitasking and attention to detail
Familiarity with hotel software (like Opera, Fidelio)
Cultural sensitivity and professionalism