Job Description

Position Overview

Welcome guests, answer their inquiries, resolve problems, and provide an outstanding first impression at all times. Handle check-in/check-out, assist VIPs, respond to special requests, and support a positive, professional hotel environment.

Key Responsibilities

Greet and check in/out guests promptly and courteously Answer guest questions and resolve complaints with a solutions-focused attitude Be knowledgeable about all room types, hotel status, events, group/VIP arrivals, and regular guest preferences Handle arrivals/departures, safe deposit boxes, and necessary paperwork according to procedures Respond to and fulfill guest requests, arrange celebrations, and manage special amenities Maintain front desk and lobby cleanliness Upsell hotel amenities and contribute to revenue goals Record and report complaints; ensure prompt issue resolution Support new staff training and monitor performance Coordinate with Housekeeping, Concierge, F&B, Reservations, and Accounts for seamless service Collect feedback for continuous improvement and report challenges to management Maintain guest confidentiality, monitor security, and report suspicious activity Ensure handovers and payment security; do not hold passports at reception Know and follow all health, safety, fire, and emergency policies Wear uniform and maintain high appearance and hygiene standards

Requirements

Experience in hospitality or customer-facing role Warm, professional, solution-oriented communicator Attention to detail and organizational skills Able to multitask and stay calm under pressure Basic computer proficiency (PMS & Microsoft Office) Willingness to work flexible shifts, weekends, holidays Commitment to exceptional guest service
Job Type: Full-time

Application Question(s):

Do you have a Valid QID? Can you provide NOC for Sponsorship Transfer? * Can you Start Immediately?