Job Description

Company Description
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai's top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel's lively sports bar, set to be one of the new 'go to' spots in Dubai.

We're looking for an enthusiastic and customer-focused Guest Service Agent to join our dynamic team in Dubai, United Arab Emirates. As a Guest Service Agent, you will be the welcoming face of our organization, creating memorable first impressions and ensuring every guest feels valued throughout their stay. Your role is pivotal in delivering exceptional service that transforms guest interactions into lasting positive experiences. If you're passionate about hospitality, thrive in a collaborative environment, and possess a genuine commitment to exceeding guest expectations, we'd love to hear from you.

• Provide a warm, professional, and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or special requests with attentiveness and care
• Maintain clear, courteous, and professional communication with guests, colleagues, and stakeholders across multiple channels--including in-person interactions, phone calls, and email correspondence--to deliver consistent, high-quality service
• Process guest reservations, updates, and special requests accurately using property management systems, ensuring seamless scheduling, availability management, and personalized service delivery
• Serve as the primary point of contact for guests throughout their stay, offering prompt assistance, proactive problem-solving, and personalized recommendations to enhance their overall experience
• Demonstrate exceptional organizational skills by managing multiple guest requests simultaneously while maintaining attention to detail and operational efficiency
• Resolve guest concerns and complaints with empathy and professionalism, working collaboratively with team members to find effective solutions that prioritize guest satisfaction
• Provide knowledgeable recommendations about local attractions, dining options, and services available in Dubai, leveraging your understanding of the local area to enrich the guest experience
• Maintain a polished, professional appearance and demeanor that reflects the standards and values of our organization at all times
• Support team members in creating an inclusive, collaborative work environment where exceptional service is the shared priority

Qualifications

• Demonstrated background and proven experience delivering high-quality customer service within a hotel, hospitality, or customer-facing environment
• Exceptional communication skills in English with strong written and verbal abilities; multilingual capabilities are highly valued
• Proficiency with property management systems and hotel technology platforms, with the ability to quickly learn new software
• Strong problem-solving and conflict resolution skills, with the ability to remain calm and solution-oriented in challenging situations
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks efficiently in a fast-paced environment
• Cultural sensitivity and awareness, with the ability to work effectively with diverse guests and colleagues
• Flexibility to work varying shifts, including evenings, weekends, and holidays as required
• Strong interpersonal skills with attention to detail, accuracy in processing information, and a genuine commitment to creating memorable guest experiences

Skills Required