Job Description

We urgently hiring a

Guest Relations Officer

(Arabic speaking) for a leading holiday homes in downtown Dubai.

A cancelled visa or tourist visa is required

HOTEL (5

) experience, or more specifically Holiday Homes experience,

is required

Previous experience in Front Office or Guest Services is important.

Age: Maximum 35 years old and a pleasing personality.

Preferably with basic working knowledge of

Property Management Systems

At least 2 to 3 years of UAE experience is required.

Good English communication skills

.
:

Seamlessly communicate with guests in both

Arabic and English

across all channels - in person, over the phone, and via email/messaging platforms. Engage with guests before their arrival, confirming details, answering queries, and providing essential information in their preferred language. Deliver warm, personalized check-ins and property orientations. Develop an in-depth understanding of all holiday homes in our portfolio, including amenities, features, and unique selling points, to confidently assist all guests. Provide a comprehensive property orientation, including amenities, house rules, and local recommendations Respond swiftly to guest inquiries and service requests via phone, email, and in person. Engage with guests before their arrival, confirming details, answering queries, and providing essential information in their preferred language. Deliver warm, personalized check-ins and property orientations. Be the primary point of contact for all guest inquiries, requests, and concerns throughout their stay. Proactively and empathetically resolve issues with efficiency, coordinating with internal teams (housekeeping, maintenance) as needed. Actively collect guest feedback, encourage reviews, and conduct follow-ups to ensure satisfaction and foster strong, lasting relationships. Maintain accurate guest records, process payments, and assist with general administrative duties related to guest services. Utilize your bilingual and cultural understanding to anticipate and meet the diverse needs of our international guests, enhancing their overall experience.
Qualifications:

A diploma or degree in hospitality management or a related field is preferred. Proven experience (2+ years) in a guest relations, front office, or customer service role, ideally within the hospitality, hotel, or holiday homes sector. A genuine passion for delivering top-tier customer service and creating positive, memorable guest interactions. Strong ability to listen, empathize, and efficiently resolve guest concerns with a positive, proactive attitude. Excellent multitasking, time management, and organizational abilities in a fast-paced environment. Proficiency with Property Management Systems (PMS/RMS) or booking software, and Microsoft Office Suite. Ability to work flexible hours, including evenings, weekends, and public holidays, as per business needs. Strong familiarity with Dubai's attractions, services, and local culture
Please send your CV with a picture only.

Job Types: Full-time, Permanent

Pay: From AED3,500.00 per month