We are looking for a warm, attentive, and team-minded Guest Relations Officer to create memorable experiences for our guests from arrival to departure. In this role, you'll deliver personalized hospitality, manage VIP services, and help keep front office operations running smoothly. You'll be key to ensuring every guest feels welcome, cared for, and eager to return.
Key Responsibilities
Greet guests cheerfully during check-in, check-out, and throughout their stay--always showing professional and friendly service.
Spot guest needs early, making helpful suggestions about hotel amenities, special services, and things to do nearby.
Respond quickly and helpfully to guest questions or requests, making sure each person feels valued and every issue gets solved.
Take charge of VIP guest arrivals/departures, handling personal preferences and special arrangements with care.
Coordinate special requests (like birthdays, customized room setups, or extras), making sure every detail is right.
Promote hotel features, restaurants, and exclusive packages to enhance guest satisfaction and meet revenue targets.
Keep guest areas neat, tidy, and welcoming to reflect the hotel's high standards.
Work closely with Housekeeping, Concierge, Food & Beverage, and other teams to deliver seamless service.
Gather feedback from guests, share insights with management, and help drive continuous service improvements.
Always present a polished, professional image and help foster a positive, guest-focused team culture.
Qualifications & Requirements
Previous experience in a guest-facing hospitality role is preferred.
Exceptional interpersonal, speaking, and writing skills.
Friendly and welcoming personality; able to stay calm, diplomatic, and patient in any situation.
Strong organization and multitasking abilities, with a real eye for details.
Comfortable using property management systems (PMS) and Microsoft Office.
Willingness to work flexible shifts, including weekends and holidays as needed.
Genuine passion for hospitality and commitment to delivering outstanding guest experiences.
Job Types: Full-time, Permanent
Application Question(s):
Do you have a Valid Qatar ID?
Can you get NOC for Sponsorship Transfer?
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