Job Description

The

Bilingual Guest Relations Officer

will serve as the main point of contact for guests, ensuring a smooth, pleasant, and personalized experience from arrival to departure. The ideal candidate will be fluent in

English and Arabic

(or another second language), have a warm and professional demeanor, and possess strong communication and problem-solving skills suited to a

luxury hospitality environment

.

Key Responsibilities:

Welcome and assist guests upon arrival and throughout their stay with professionalism and courtesy. Handle guest inquiries, requests, and complaints promptly, ensuring high levels of satisfaction. Coordinate with various departments (Housekeeping, F&B, Concierge, etc.) to fulfill guest needs efficiently. Maintain accurate guest records and profiles for personalized service. Assist in arranging reservations, transportation, and other guest-related services. Support the Front Office in daily operations and ensure seamless check-in and check-out experiences. Promote hotel services, facilities, and special offers to enhance guest satisfaction and revenue. Uphold company standards in grooming, communication, and service delivery at all times.

Qualifications and Requirements:

Bilingual proficiency

- fluent in

English

and

Arabic

(or another widely spoken language). Minimum

2 years of experience

in

guest relations, front office, or customer service

, preferably in a

luxury hotel or hospitality setting

. Excellent communication, interpersonal, and problem-solving skills. Professional, approachable, and service-oriented personality. Strong organizational and multitasking abilities. Must be

locally available in Qatar

with

NOC

and

ready to join immediately

.

Contract Details:

Duration:

6 Months (extendable based on performance and business needs)

Working Hours:

As per hospitality shift schedule

Compensation:

Competitive salary package based on experience

Core Competencies:

Customer Service Excellence Communication and Interpersonal Skills Problem Solving and Conflict Resolution Professionalism and Confidentiality Team Collaboration and Flexibility
Job Type: Contract
Contract length: 6 months

Pay: QAR4,000.00 - QAR6,000.00 per month