Job Description

Key Responsibilities:

Greet and welcome Chinese-speaking guests in a warm, professional manner Act as the primary point of contact for Chinese guests throughout their experience Assist with check-ins, activity bookings, tour briefings, and departure procedures Provide accurate information about property facilities, services, and surrounding attractions Handle guest inquiries, concerns, and requests promptly and professionally Translate and communicate clearly between Chinese and English when needed Support tour guides, operations, and other departments in coordinating guest needs Maintain strong cultural sensitivity and attention to detail in all guest interactions Ensure all guest feedback is recorded and shared with the appropriate departments Promote additional services and experiences to enhance guest satisfaction

Qualifications & Skills:

Fluent in

Mandarin Chinese and English

(spoken and written) Previous experience in guest relations, customer service, or hospitality preferred Excellent interpersonal and communication skills Culturally sensitive, patient, and adaptable Professional appearance and friendly demeanor Ability to multitask and work in a fast-paced environment Strong problem-solving and organizational skills Knowledge of local tourism, tours, and activities is a plus
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

What languages can you speak fluently? If we offered you a position, when would you be available to start? What is your Visa Status & Validity Date? What is your Nationality? What is your expected salary? * Do you have a pervious experience in same role or similar?