Job Description

Job Title: Guest Relationship Officer

Company:

MajeStay Holiday Homes

Location:

United Arab Emirates

Employment Type:

Full-time

About Us:

MajeStay Holiday Homes is a premier provider of short-term rentals and vacation homes across the UAE. We pride ourselves on delivering exceptional guest experiences through personalized service, well-maintained properties, and round-the-clock support.

:

We are looking for a proactive and service-oriented

Guest Relationship Officer

to join our growing team. The ideal candidate will be the first point of contact for our guests and ensure their stay is smooth, enjoyable, and stress-free.

Key Responsibilities:

Welcome guests during check-in and assist with check-out procedures Handle all guest inquiries, requests, and complaints in a professional and timely manner Maintain communication with housekeeping and maintenance teams to ensure property readiness Ensure a high standard of hospitality and service is maintained at all times Support guests with directions, local recommendations, and other concierge-style services Maintain accurate records of guest interactions and transactions Perform property inspections prior to guest arrival Communicate guest feedback and service issues to the management team

Qualifications:

Fluency in Arabic and English

(spoken and written) is

mandatory

Valid UAE Driver's License

is

required

Own car

is

preferred

for ease of mobility between properties Excellent interpersonal and communication skills Strong customer service orientation Ability to multitask and remain calm under pressure Prior experience in hospitality, customer service, or property management is a plus

Benefits:

Competitive salary Flexible working hours Opportunity to work in a dynamic, guest-focused environment Career growth within a rapidly expanding company

To Apply:

Please send your updated CV and a short cover letter to hr@majestay.com . Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: From AED4,000.00 per month