Job Description

The Guest Experience Ambassador is dedicated to providing exceptional customer service and creating memorable experiences for guests while supporting sales initiatives. This role involves engaging with customers, understanding their needs, and ensuring their satisfaction, all while contributing to the achievement of sales targets.

SPECIFIC DUTIES

Customer Engagement:

Greet and engage with guests warmly and professionally, providing a high level of service at all times. Understand guest needs and preferences to tailor interactions and recommendations. Provide information about products, services, and promotions to enhance guest experience and drive sales.
Sales Support:

Assist guests in selecting products or services that meet their needs, effectively presenting features and benefits. Encourage and facilitate sales transactions, ensuring accuracy and efficiency. Meet or exceed individual and team sales goals through proactive customer engagement and upselling techniques.
Guest Experience Enhancement:

Address guest inquiries, concerns, and complaints promptly and effectively, ensuring a positive resolution. Gather and relay guest feedback to management to inform service improvements and operational adjustments. Maintain a clean, organized, and welcoming environment that reflects the company's brand standards.
Product Knowledge:

Stay informed about the company's products, services, and promotions to provide accurate information and recommendations. Continuously update knowledge of industry trends and competitor offerings to better serve guests and drive sales.
Team Collaboration:

Work closely with team members and other departments to ensure a seamless and cohesive guest experience. Participate in team meetings and training sessions to stay current on company policies, procedures, and best practices.
Administrative Duties:

Process transactions accurately and handle cash or electronic payments in accordance with company procedures.
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.

Job Types: Full-time, Permanent