Job Description

Closing Date: 2026-02-11
Job Type: Permanent
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Guest Experience Ambassador - Food & Beverage - 5* Hotel - DubaiJob Overview
A luxury 5* hotel in Dubai is seeking a professional Guest Experience Ambassador - Food & Beverage to elevate the dining experience for all guests. This role is ideal for hospitality professionals passionate about luxury service, guest engagement, and food & beverage operations.
The Guest Experience Ambassador acts as the key liaison between guests and F&B outlets, ensuring a seamless, personalised, and memorable dining experience.
Salary & Benefits
AED 5,000 per month
Accommodation: Shared (2 persons per room)
Food & Transportation: Provided
Flights & Visa: Provided
Description
Guest Engagement & Service Excellence

• Welcome guests warmly to all hotel restaurants, lounges, and bars.
• Anticipate guest needs and proactively provide personalised service.
• Handle guest inquiries, feedback, and special requests professionally.
• Ensure guests receive consistent, high-quality luxury service throughout their F&B experience.

Food & Beverage Operations

• Assist with reservations, table allocations, and seating arrangements in restaurants and lounges.
• Collaborate with restaurant managers, hosts, and servers to ensure smooth operations.
• Support quality control of food presentation and service standards.
• Participate in events, banquets, and special dining experiences when required.

Service Quality & Compliance

• Maintain professional grooming, appearance, and 5-star service etiquette.
• Ensure compliance with health, safety, and hygiene standards.
• Support service recovery and promptly resolve guest complaints.
• Contribute to team training, development, and service improvement initiatives.

Minimum Requirements
Candidate Requirements

• Minimum 1-2 years' experience in F&B guest service, food & beverage operations, or a related hospitality role in a luxury 5-star hotel.
• Strong communication, interpersonal, and customer service skills.
• Guest-focused mindset with attention to detail.
• Fluent in English; additional languages are a strong advantage.
• Flexible to work rotating shifts, weekends, and public holidays.

Key Skills & Competencies

• F&B guest service & engagement
• Restaurant and lounge operations
• Reservations & table management
• VIP service & event support
• Problem-solving & teamwork

Skills Required