Job Description

Job Category: Hotel-Front Office
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At InterContinental Residences Abu Dhabi, we pride ourselves on offering exceptional hospitality and world-class service. As part of the globally recognized InterContinental Hotels Group, we are committed to creating memorable experiences for our guests in one of the most luxurious destinations in the world. We are looking for enthusiastic, guest-focused individuals to join our dynamic team and help us deliver the highest standard of service.
As a Guest Service Agent, you will be the face of our hotel, responsible for ensuring each guest's experience is seamless, memorable, and personalized. You will play a key role in providing exceptional service from check-in to check-out and everything in between. Your attention to detail, communication skills, and passion for hospitality will help make each guest's stay unforgettable.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Assist with reservations, both for the residences and restaurant outlets.
• Provide guests with information about hotel services, amenities, and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Collaborate with other hotel departments to ensure smooth operations and meet guest needs.
• Uphold the InterContinental brand standards in all interactions.

What we need from you:

• Previous experience in guest services, front desk, or a customer-facing role is preferred.
• Strong communication and interpersonal skills, with fluency in English (additional languages are a plus).
• A passion for hospitality and delivering exceptional customer service.
• A professional appearance and demeanor.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Flexibility with working hours, including weekends and holidays.
• A positive attitude, team spirit, and a proactive approach to problem-solving.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required