Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends. Advises our customers during the buying journey. Contributes to reaching set sales targets and enhances customer satisfaction. - Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques. - Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store - Engages with clients to uncover purchase motivations by asking good questions and listening to clients - Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques - Develops local and international client base and seeks to recruit and develop top clients. - Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients' typology in order to come up with the best possible solutions for our clients. - Enhances the client's experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc) - Combines styling knowledge with the ability to mix-and-match products to best serve the client.
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