Job Description

The Group & Events Coordinator (Sales) is responsible for supporting the Sales & Events team by managing group bookings, coordinating event requirements, and ensuring seamless communication between clients and internal departments. The role requires a detail-oriented professional with excellent organizational and communication skills who can deliver exceptional guest experiences while maximizing revenue opportunities.

Key Responsibilities: Sales & Coordination

Handle group inquiries and event requests efficiently, ensuring timely responses and follow-ups. Prepare proposals, contracts, and banquet event orders (BEOs) in coordination with the Sales Manager. Maintain accurate records of all group bookings, contracts, and correspondence. Liaise with clients to confirm event details, rooming lists, menu selections, and special requirements. Support the Sales team in converting leads into confirmed business by providing administrative and operational assistance.

Client Relations

Serve as the primary point of contact for assigned group and event clients before, during, and after their stay or event. Conduct site inspections and property tours for potential clients when required. Ensure all client needs and expectations are communicated to and met by operational departments. Follow up post-event to ensure client satisfaction and encourage repeat business.

Administration & Reporting

Update and maintain client databases, sales reports, and tracking systems. Assist in preparing weekly and monthly sales reports, forecasts, and market analyses. Coordinate with Finance for billing and payment collection related to group and event bookings. Support marketing and promotional initiatives related to groups and events.

Qualifications & Experience:

Bachelor's degree in Hospitality Management, Business Administration, or related field. Minimum 1-3 years of experience in Sales, Events, or Reservations (preferably in the hospitality industry). Proficiency in Microsoft Office (Word, Excel, PowerPoint) and hotel systems (e.g., Opera, Delphi, or similar CRM tools). Strong communication and interpersonal skills with a customer-focused mindset. Excellent organizational skills and attention to detail. Ability to work under pressure and handle multiple priorities effectively.

Key Competencies:

Professional and service-oriented demeanor Strong negotiation and presentation skills Team player with a collaborative attitude Time management and problem-solving abilities Flexibility to work extended hours when required
Job Types: Full-time, Permanent