Job Description

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Weight & Balance (Ramp Operations); Cross Border Trucking Operations Control; Admin & Support; Manifesting; Dispatch (Heavy Weight); Flight Operations; Feeder Operations; Reporting & Analysis; Quality & Process Improvement; Contract Management; Supplemental Aircraft Operations; Aircraft Handling; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil); Manages Ground/ Road Hub; Gateway or Ramp Operation (Excludes Station Operations); Air Hub; Manages Ground Hub

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

GPN Manager Operations - Dubai

Location:

Dubai, United Arab Emirates


Are you a results-driven and experienced

Manager Operations

with a deep understanding of the courier and logistics industry? Do you thrive on optimizing processes, leading high-performing teams, and ensuring seamless operations in a fast-paced environment? We're looking for a dedicated and experienced management professional to join our team in Dubai and contribute to the future of logistics.

The Role:

As the Manager Operations, you will be responsible for the end-to-end management of our courier operations. This is a hands-on role where you will manage resources, departments, and teams to ensure that operational goals are met consistently and efficiently. Your responsibilities may span across different functions within the country, including managing a 24/7 hub.

Key Responsibilities:

Lead and develop a team

to ensure all activities are aligned with company goals, regulatory standards, and service level agreements (SLAs).

Oversee daily operations

to ensure all processes and procedures are executed promptly and consistently.

Manage the full logistics cycle

, including CLH connectivity and a strong understanding of SGHA processes for booking, retrieval, and handling of courier, freight, and dangerous goods (DG).

Handle vendor relationships

and negotiations to ensure cost-effective and reliable services.

Act as the primary liaison with local authorities

, including customs, police, and airport authorities, to facilitate smooth operations and ensure compliance.

Oversee shuttle and truck logistics

as well as security sealing processes to maintain the integrity of shipments.

Manage a 24/7 hub operation

, which requires flexibility to work shifts, including nights and weekends as needed.

What you bring:

Experience:

A bachelor's degree in logistics, supply chain management, or a related field. A minimum of 5 years of proven experience in a similar operational leadership role within the logistics, courier, or transportation industry. Extensive experience managing a large-scale hub or warehouse environment. Demonstrated experience in vendor management, people management, and team scheduling. Previous experience dealing with local authorities and a strong understanding of customs procedures.

Required skills:

A comprehensive understanding of warehouse management systems (WMS). Excellent leadership, communication, and problem-solving skills. Fluency in both written and spoken English is essential. Knowledge of local customs regulations and airport logistics is highly desirable.

This position is open to UAE Nationals only.

Why join us?

At FedEx, we believe in People-First, Performance-Driven leadership. We foster a culture where we:

Care for each other:

We build a safe, respectful, and inclusive workplace.

Commit to do good:

We champion sustainability and social responsibility.

Own outstanding:

We deliver exceptional quality in everything we do.

Drive results:

We translate strategy into tangible business success.

Create what's next:

We innovate today for tomorrow's challenges.

T


his is more than just a job--it's a mission to shape the future of logistics. If you are a trailblazer in operational leadership, passionate about empowering people and building high-performance teams, we want to hear from you.

Ready to make your mark? Apply now and join a global movement.

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills



FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

---------------


FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

------------------


The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

---------------


Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.