Job Description

ROLE SUMMARY
The Government Relations Associate / Senior Associate is responsible for efficiently managing all government-related employee services, including visa issuance, renewal, and cancellation, as well as labor card processing, Emirates ID applications, and related documentation. The role requires hands-on expertise in UAE government portals and systems, ensuring full compliance with regulations and organizational policies.
ROLE PROFILE

• Manage visa, labor card, and Emirates ID issuance, renewal, and cancellation for employees and dependents.
• Ensure compliance with UAE labor law, immigration procedures, and company policies.
• Accurately process all government-related transactions through relevant systems (MOHRE, ICP, GDRFA, Tasheel, etc.).
• Maintain up-to-date employee records and documentation in alignment with government requirements.
• Coordinate with HR and business units to meet agreed service-level timelines (SLAs).
• Stay informed of changes in UAE government regulations and update internal processes accordingly.
• Handle occupational health certificate (OHC) requests and other employee-related government documentation.
• Support continuous improvement of GR processes to enhance efficiency and compliance.

REQUIREMENTS

• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Minimum of 1 year of experience in Government Relations, PRO, or employee services roles within the UAE.
• Strong knowledge of UAE Labor Law, immigration rules, and government procedures.
• Hands-on experience with MOHRE, ICP, GDRFA, and other UAE government e-service portals.
• Excellent attention to detail, organizational, and communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and data management systems.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Skills Required