Job Description

Location: The Track, Meydan Golf

We are currently seeking a dedicated and service-oriented

Golf Reservation Agent - Team Leader

to join our team at The Track, Meydan Golf. This is a fantastic opportunity for someone passionate about golf, guest service, and maintaining high operational standards in a prestigious golf environment.

Key Responsibilities:

Responsible for the reservation team and sets standards and expectations. Delegates effectively to all members of the reservations team. Performs opening and closing procedures for the golf shop and kiosk Responsible for accountability of all sales and money transactions made Acknowledges guests upon entrance into retail facility Assists guests by preparing any special orders requested Collects applicable fees from guests as they arrive Encourages the team to upsell and promote Troon Programs Encourages the team to upsell and promote Wildcards & Golf Lessons Updates daily sales targets for golf academy Prepares golf shop signage Maintains flexibility to take on new and different tasks as directed by the Director of Golf & Admin Executive. Attends Weekly Staff Meetings Track and maintain records of lost and found items. Responsible for 59 club feedback and puts plans in place to enhance our overall performance. Ensures Ball Machine area is kept organized so that items are easy to locate Makes reservations (tee-times, classes, etc) and assists guests on the phone Assists guests by selling wildcard, lesson and providing information in a professional manner Assists with general cleaning of the shop. Works closely with Outside Service Team to facilitate orderly start and play on the golf course Performs other duties as required Incorporates safe work practices in job performance Recommends satisfied guests to complete Google reviews / guest feedback surveys and obtains constructive guest feedback and relays to management Regular and Reliable attendance Performs other duties as required

Requirements:

Strong communication and interpersonal skills. Previous experience in a guest service or golf operations role preferred. Ability to work flexible hours including weekends and holidays. Physically fit and able to perform tasks that involve lifting, walking, and working outdoors. A positive attitude and team-player mindset.
If you're enthusiastic, reliable, and ready to be part of a dynamic team that values service excellence, we'd love to hear from you.

Job Type: Full-time

Experience:

Troon Golf Course: 1 year (Preferred) EZ Links system: 1 year (Preferred) * GOLF Customer Service: 3 years (Required)