Job Purpose: Support in monitoring managing the General Services units and ensure implementing General Services

policies, processes, strategies, demand planning, operational reporting, forecasting with compliance guidelines to be followed. Ensure all General Services operations are in line with the overall strategy.

General Services Annual Plans: Support the General Services Section Head in developing the General Services operational plans by assisting in the collection of data on the needs assessments, performance reviews, capacity planning and cost/benefit analyses.

General Services Process & Activistes Management: Assess the needs and provide recommendations the General Services Section Head on the resources needed to deliver administration and logistics services across respective organizations locations, ensuring that assets are accessible and operated effortlessly.

Ensure that all offices have the required equipment, amenities and offerings, preserving our reputation as an employer of choice.

Provide support and answering queries from employees when solicited.

Manage or escalate the queries and complaints from the centralized helpdesk, orientate queries and complaints to the appropriate individuals and assure that these are resolved in due time to safeguardstandards and meet government requirements.

Monitor general services expenditures, introduce innovative solutions and ensure that procurement expenditures are within budget to achieve optimization.

Support in directing warehouse activities to support departments across the organizations requiring storage services.

Manage the flow of documents in and out the organization.

Manage updating and maintaining document management systems and physical records.

Support in the management of the full cycle of visa processing, including mission visa requests to ensure business continuity, sharing changes in regulations and proposed mitigations plans with the People & Performance Director.

Oversee and manage HOTAC requirements for new joiners and on approved missions, ensuring approvals are in place and this is provided aligned to policy and procedures.

Work closely with Technical Operations to ensure general services are fully integrated and operations are seamless.

General Office Management: Support in the management of space allocations of staff and provide relevant and necessary onboarding activities.

Digitalization: Moving towards continuous improvement of People & Performance activities and automating the tasks to ease the usage by employees and managers.

Continuous efforts in moving towards paperless organization by automating all possible processes.Policies, Processes and Procedures

Contribute to the development of processes and procedures to optimize workflows, pertaining to the unit.

Collaboration: Collaborate with internal and external stakeholders on matters related to the unit, in order to facilitate flow of information and also to build awareness in those areas.

Day-to-Day Operations: Support in the management of the day-to-day operations of the section, providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order oachieve high performance standards and ensure that employees\xe2\x80\x99 activities are performed in timely, efficient, and effective manner.

Report on a regular basis to General Services Section Head on the operational activities and challenges and faced, with mitigations taken, etc (as required to keep the Line Manager informed and updated on the units activities).

Budget: Contribute to the preparation of the unit\xe2\x80\x99s budget and monitor the financial performance of a given area of activity versus set budget to ensure alignment with the planned budget guidelines.

Provide timely budget submissions to Finance on headcount and costing data, as and when requested.

People Management: Manage the effective achievement of the unit, when directed, including objectives by setting individual targets, developing and motivating staff, conducting and reviewing performance appraisals for direct and indirect reports, assisting in recruitment, providing formal and informal feedback in order to maximise subordinates and section\xe2\x80\x99s performance Contribute to the achievement of Emiratisation requirements within the unit through recruitment, development and retention of UAE nationals and in line with P&P\xe2\x80\x99s Emiratisation initiatives.

Contribute to the development of employees through identifying the appropriate learning and development opportunities.

Change Management: Enable a culture susceptible to change management by communicating the business case for change and benefits to staff so that employees are motivated to take a \xe2\x80\x98hands-on\xe2\x80\x99 and \xe2\x80\x98can-do\xe2\x80\x99 approach to new business challenges, participating in the development of new initiatives, meeting planned targets, and demonstrating preferred high-performance behaviours

Requirements

Qualification

• Bachelor\xe2\x80\x99s degree in human resources, Business Administration or equivalent

• Master\xe2\x80\x99s degree in human resources, Business Administration or equivalent is preferred.

• Certifications in Human Resources are preferred.

Experience

At least 5 years of experience in General Services/ Administration Management at least 3 at senior level.

Skills

• Full professional English and Arabic proficiency both in speaking and writing

• Skilled in MS Office (PowerPoint, Word and Excel)

• High level of competency in relevant software applications

• Self-motivated with a proven ability to complete work in a timely manner

• Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software

• Excellent written and verbal communication skills - including appropriate stakeholder alignment

• Evidence of creating, implementing, and managing policies and procedures

• Ability to multi-task and to prioritize work effectively

• Ability to work under own direction and high degree of initiative

• Knowledge in Call Center development and data management.

• Knowledge of data analysis, call center software, and forecasting techniques

Al Nahiya Group