Job Description

Job Title:

General Manager - Hotel

Department:

Operations

Reports To:

Owner / Corporate Office / Managing Director

Location:

Ras al Khaimah

Job Summary:

The General Manager is responsible for overseeing the day-to-day operations of the hotel to ensure optimal guest satisfaction, maximize profitability, and maintain high standards of service and hospitality. This role involves strategic planning, team leadership, financial management, and ensuring compliance with all legal and brand standards.

Key Responsibilities:1. Operations Management:

Oversee all hotel departments including front office, housekeeping, food & beverage, maintenance, and sales. Ensure smooth daily operations and prompt resolution of guest complaints and service issues. Monitor hotel facilities and equipment to ensure they are maintained to the highest standard.

2. Financial & Revenue Management:

Develop and implement budgets, financial plans, and cost-control measures. Drive revenue through effective pricing, yield management, and upselling strategies. Analyze financial performance reports and take corrective actions to achieve targets.

3. Guest Experience & Quality Assurance:

Maintain high standards of guest service and satisfaction. Implement guest feedback systems and follow up on reviews (e.g., online ratings, surveys). Ensure compliance with brand standards, quality audits, and health & safety regulations.

4. Team Leadership & HR:

Lead, train, and motivate department heads and staff. Foster a positive work culture and ensure employee engagement and retention. Oversee recruitment, performance evaluations, and training programs.

5. Sales & Marketing:

Collaborate with the sales and marketing team to drive occupancy, average daily rate (ADR), and revenue per available room (RevPAR). Represent the hotel at trade shows, networking events, and community activities. Build relationships with corporate clients, travel agents, and business partners.

6. Strategic Planning & Compliance:

Develop and implement business strategies to achieve long-term goals. Ensure all operations comply with local laws, licensing, and safety regulations. Prepare regular reports for owners or corporate management.

Qualifications & Skills:

Bachelor's degree in Hotel Management, Business Administration, or a related field (Master's preferred). Minimum 8-10 years of experience in hotel operations, with at least 3 years in a senior managerial role. Strong financial acumen and knowledge of P&L management. Excellent leadership, communication, and interpersonal skills. Ability to manage multi-departmental operations effectively. Proficiency in hotel management software (e.g., Opera, PMS, POS systems). Knowledge of current hospitality trends and best practices.

Key Competencies:

Strategic and analytical thinking. Customer-focused and service-oriented mindset. Problem-solving and decision-making abilities. Ability to work under pressure and handle crises effectively. Strong networking and relationship-building skills.
Job Type: Full-time

Application Deadline: 05/08/2025