Job Description

Job Summary

The Golf Course General Manager is responsible for the overall leadership, operation, and financial performance of the golf course and its related facilities. This role ensures exceptional guest experience, efficient operations, compliance with safety and regulatory standards, and profitability, while leading and developing a high-performing management team.

Key Responsibilities

Strategic & Operational Management

Oversee day-to-day operations of the golf course, clubhouse, F&B outlets, pro shop, and related facilities. Develop and implement strategic plans to improve operational efficiency, revenue growth, and guest satisfaction. Ensure smooth coordination between golf operations, grounds maintenance, F&B, events, and administration.

Financial & Budget Management

Prepare and manage annual budgets, forecasts, and financial reports. Control operational costs while maximizing revenue streams (green fees, memberships, F&B, events, retail). Monitor financial performance and implement corrective actions when required.

Golf Course & Facility Management

Ensure the golf course, greens, and landscaping are maintained to the highest standards in coordination with the Course Superintendent. Oversee maintenance schedules, capital improvements, and facility upgrades. Ensure compliance with health, safety, and environmental regulations.

Customer Experience & Membership Relations

Deliver exceptional service standards to members and guests. Handle member relations, feedback, complaints, and special requests professionally. Develop membership programs, promotions, tournaments, and events to enhance engagement.

Sales, Marketing & Events

Work with the marketing team to promote the golf course, memberships, tournaments, and corporate events. Develop partnerships and sponsorship opportunities. Oversee planning and execution of tournaments, corporate outings, and social events.

Human Resources & Leadership

Lead, motivate, and develop department heads and staff. Ensure proper recruitment, training, performance management, and succession planning. Enforce company policies, discipline, and professional conduct standards.

Compliance & Risk Management

Ensure compliance with local laws, labor regulations, and industry standards. Implement risk management procedures, emergency plans, and safety protocols. Maintain licenses, permits, and certifications required for operations.

Qualifications & Experience Education

Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or related field (preferred).

Experience

Minimum

7-10 years of senior management experience

in golf course operations, hospitality, or resort management. Proven experience managing budgets, teams, and multi-department operations.

Skills & Competencies

Strong leadership and people management skills. Excellent financial acumen and business planning ability. Outstanding customer service and communication skills. Knowledge of golf course operations, agronomy basics, and club management. Ability to work flexible hours, including weekends and holidays.
Job Type: Full-time