Job Description

Role Overview

The General Manager will act as the operational head of Al Bathaa, overseeing all day-to-day activities as the representative of the owner. This role requires a hands-on leader with strong experience in the hardware and building materials sector, solid grounding in finance and accounts, and proven people-management capabilities. The GM ensures smooth branch operations, strong vendor/customer relationships, financial discipline, and consistent performance across sales, procurement, warehousing, and administration.

Key Responsibilities1. Operational Leadership

Oversee all daily business activities, ensuring continuity and alignment with owner expectations. Manage store, warehouse, sales counter, deliveries, and back-office operations. Monitor stock accuracy, replenishment cycles, and procurement timing. Ensure compliance with UAE regulations related to trade, safety, and HR.

2. Sales & Customer Relationship Management

Supervise counter sales, outdoor sales, and customer service. Build and maintain relationships with contractors, interior designers, and walk-in customers. Review pricing, quotations, and negotiation strategies. Ensure customer issues are resolved promptly and professionally.

3. Financial & Accounting Oversight

Oversee daily cash flow, credit sales management, and collections follow-up. Coordinate with accounts team on invoicing, payables, receivables, and reconciliations. Prepare or review monthly P&L statements, expense reports, and performance summaries. Implement cost-control measures across procurement, logistics, and operations.

4. Team & Performance Management

Lead, supervise, and motivate an 8-member team across functions. Conduct performance reviews and set clear KPIs for sales, warehouse accuracy, and service efficiency. Manage staff schedules, discipline, training, and task delegation. Maintain a positive, safety-compliant workplace culture.

5. Procurement & Vendor Management

Manage supplier negotiations, purchase orders, and pricing agreements. Optimize inventory levels to balance availability with working capital efficiency. Build long-term partnerships with major suppliers in hardware and building materials.

6. Reporting & Strategic Execution

Provide weekly and monthly operational reports to the owner. Recommend improvements across sales strategy, purchasing, inventory, and process efficiency. Implement new systems or SOPs to enhance operational performance.

Required Qualifications & ExperienceExperience

Minimum

5-8 years

of experience in hardware or building materials trading. At least

3 years in a supervisory or managerial role

. Strong understanding of UAE supplier networks, market pricing, and product categories.

Skills

Solid understanding of accounting fundamentals (P&L, cash flow, margins, credit control). Strong leadership, communication, and conflict-management skills. Proficient in ERP/POS systems commonly used in trading businesses. Ability to multitask and manage operations under pressure.

Education

Bachelor's Degree in Business, Commerce, Supply Chain, or related field (preferred). Additional certifications in operations, finance, or management are advantageous.

Key Attributes

Ownership mindset -- treats the business as their own. High integrity, reliability, and discipline. Hands-on approach to problem solving. Strong commercial sense and operational judgment.

Company:

Al Bathaa Building Materials Trading LLC

Location:

Al Quoz, Dubai, UAE

Work Hours:

7:30 AM - 5:30 PM

Team Size:

8 Employees

Reporting To:

Owner (delegated full operational authority)

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Experience:

* Building Materials: 2 years (Required)