Job Description

, Job Title: General Manager Fulfillment Operations
Department: Executive Leadership
Reporting To: Chief Executive Officer
Location: UAE Headquarters
Experience Level: 18 20 Years
Oversees: Fulfillment Operations, Production, Procurement, Technology, Business Development About the Role
The General Manager Fulfillment Operations is a senior leadership role responsible for driving operational excellence, strategic growth, and continuous improvement across all fulfillment and production operations. This individual will oversee the end-to-end value chain-from procurement through production to last-mile fulfillment-ensuring customer satisfaction, cost efficiency, and scalable execution across the organization's fulfillment network. Key Responsibilities Strategic & Operational Leadership
Collaborate with executive leadership to define and execute strategic goals focused on fulfillment, production, and customer delivery performance.
Translate business objectives into clear operational plans for fulfillment centres and production units.
Monitor industry trends, market changes, and logistics innovations to ensure the organization stays ahead of the curve. Fulfillment Centre & Production Oversight
Lead the daily operations of fulfillment and production facilities, ensuring timely, accurate, and cost-effective delivery of products.
Implement lean practices, automation tools, and process optimization strategies to improve throughput and reduce operational waste.
Manage workforce planning, equipment reliability, and production scheduling to meet demand forecasts. Supply Chain & Procurement Management
Oversee procurement and vendor management strategies to ensure continuity of supply and alignment with quality standards.
Drive cost-effective sourcing initiatives, inventory control, and real-time material tracking across the supply chain.
Foster strong relationships with suppliers and logistics partners to reduce lead times and enhance supply chain responsiveness. Technology & Innovation
Guide the integration of digital tools and ERP systems across operations for improved visibility, control, and decision-making.
Support automation in fulfillment and production processes to drive efficiency and scalability.
Encourage a culture of continuous improvement and innovation across teams. Financial Oversight
Own the operational budget for fulfillment and production functions, ensuring cost control and efficiency.
Monitor and report on key operational and financial metrics to the executive team.
Ensure all compliance and governance protocols are met within the operational scope. Team Leadership & Culture Development
Build and lead a high-performing operations team with clear accountability and performance standards.
Promote a culture of safety, quality, collaboration, and continuous learning across fulfillment centres.
Mentor functional leaders and support professional development to build internal capabilities. Required Competencies Functional
End-to-end fulfillment and production operations management
Supply chain planning and inventory optimization
Procurement and vendor management
Lean manufacturing, 5S, and operational efficiency tools
ERP/warehouse management systems (e.g., Odoo or equivalent)
Budget management and cost control Leadership
Strategic execution and operational alignment
Decision-making under pressure and adaptive leadership
Strong people management and cross-functional collaboration
Change management and continuous improvement mindset Preferred Qualifications
Master's Degree in Supply Chain, Business Administration, Industrial Engineering, or related fields
18 20 years of leadership experience in operations, fulfillment, logistics, or manufacturing environments
Experience in high-volume, multi-site fulfillment or production operations
Familiarity with regional logistics networks and compliance standards
Certifications in Lean, Six Sigma, PMP, or related operational disciplines are a plus Summary
This role is central to driving operational excellence and scaling the fulfillment capabilities of the organization. The ideal candidate will be a decisive, systems-driven leader with hands-on experience in high-performance operations environments.