Job Description

Key Responsibilities

Leadership & Strategy

Lead end-to-end business operations and retail strategy Drive yearly sales targets, brand growth, and profitability Maintain high standards of luxury customer experience and brand presentation

Retail Operations Management

Oversee daily showroom operations, sales floor performance, and staff productivity Ensure compliance with UAE regulations, gold/jewellery standards, and internal policies Supervise POS operations, pricing updates, reporting, and stock accuracy

Sales Growth & Customer Experience

Lead high-value sales and manage VIP/VVIP clients Train teams on luxury selling techniques, upselling, and customer engagement Analyse sales performance and market trends to boost revenue

Inventory, Procurement & Merchandising

Manage entire inventory cycle: receiving, tagging, barcoding, transfers, stock counts Maintain strong relationships with suppliers, manufacturers, and consignment partners Approve purchasing decisions, pricing, and margins

Financial & Business Management

Oversee P&L, budgeting, cost control, and financial planning Approve vendor payments, settle accounts, and track profitability Maintain audit-ready financial and inventory documentation

Marketing & Brand Development

Support digital campaigns, product launches, and promotional events Ensure world-class showroom visuals and brand identity

Team Leadership & Development

Lead and mentor a young and motivated sales & operations team Conduct training on jewellery knowledge, customer service, and sales skills Oversee staffing, performance evaluation, and team development

Qualifications & Requirements

Arabic-speaking candidates strongly preferred

Male or female applicant's welcome Young, energetic, and dynamic leadership style

10+ years of experience

in the jewellery industry (gold, diamonds, gemstones) Minimum

5 years

in a General Manager or Senior Leadership role Strong technical understanding of valuations, gold pricing, and certifications Experience handling high-value retail clients and VIP relationships Strong background in inventory systems (POS/ERP), consignment, and stock control Proven ability to drive sales, manage teams, and grow a luxury retail brand Excellent communication, leadership, and problem-solving skills Bachelor's degree required; MBA preferred
Job Type: Full-time

Education:

Master's (Required)
Experience:

jewelry: 10 years (Required)
Language:

arabic (Required) English (Required)
License/Certification:

daimond (Required)
Willingness to travel:

* 50% (Preferred)