Objectives of the Role:

We are looking for a Technical Trainer - FUSO. The ideal candidate will have a strong understanding of the commercial vehicle industry, a passion for delivering training programs, and aptitude for providing meaningful and structured solutions to our Business Partners.

The ideal candidate will develop and deliver training programs to our Business Partners, focusing on improving their knowledge and skills, successful introduction of new technologies and application of new systems and tools within the automotive industry and assessing the competencies of the network.

Main Responsibilities:

Technical Training Program Development, Adaptation and Design

• Develop and design new, or adapt and localize existing FUSO training programs focusing on improving the sales and customer service knowledge and skills of Business Partners.

Technical Training Delivery

• Deliver FUSO technical training programs to Business Partners, directly or indirectly by teaming up with subject matter experts from various departments (training, sales, service & parts).
• Offer guidance, practical and innovative solutions on customer service procedures and best practices.
• Ensure the training programs are executed in accordance with Fuso Academy standards.

Training Competence

• Ensure training capability is developed and excelled both on personal and corporate level, to enable the organization to deliver training programs in a professional and effective manner.

Automotive Industry Expertise

• Responsible for staying up to date with the latest industry developments and trends, and ensuing the training programs are relevant and effective.

Objectives of the Role:

We are looking for a Technical Trainer - FUSO. The ideal candidate will have a strong understanding of the commercial vehicle industry, a passion for delivering training programs, and aptitude for providing meaningful and structured solutions to our Business Partners.

The ideal candidate will develop and deliver training programs to our Business Partners, focusing on improving their knowledge and skills, successful introduction of new technologies and application of new systems and tools within the automotive industry and assessing the competencies of the network.

Main Responsibilities:

Technical Training Program Development, Adaptation and Design

• Develop and design new, or adapt and localize existing FUSO training programs focusing on improving the sales and customer service knowledge and skills of Business Partners.

Technical Training Delivery

• Deliver FUSO technical training programs to Business Partners, directly or indirectly by teaming up with subject matter experts from various departments (training, sales, service & parts).
• Offer guidance, practical and innovative solutions on customer service procedures and best practices.
• Ensure the training programs are executed in accordance with Fuso Academy standards.

Training Competence

• Ensure training capability is developed and excelled both on personal and corporate level, to enable the organization to deliver training programs in a professional and effective manner.

Automotive Industry Expertise

• Responsible for staying up to date with the latest industry developments and trends, and ensuing the training programs are relevant and effective.

Educational Requirements:

• University Degree Automotive Engineering, Technical Education, or similar qualification
• Certification from accredited institution/organization as a trainer
• Certified Trainer certificate from Daimler is beneficial.

Experience:

• Minimum of 3-4 years of experience in delivering technical training programs
• Minimum of 2 years of experience in automotive industry. Commercial Vehicle experience is beneficial.

Knowledge:

• Expert level in technical knowledge and workshop processes in commercial vehicles.
• Business background and thorough understanding of customer service in the automotive industry.
• Customer-focused and familiar with working with partners (internal and external).
• Cultural knowledge of the Middle East and Africa region.
• Knowledge of FUSO commercial vehicles would be an added advantage.
• Ability to develop and maintain training materials, workflow diagrams, and interactive training methods
• Proficiency with Microsoft Office Suite and other automation software systems

Language:

• Fluent in written and spoken English (negotiation level)
• Arabic, French, or German is beneficial.

Educational Requirements:

• University Degree Automotive Engineering, Technical Education, or similar qualification
• Certification from accredited institution/organization as a trainer
• Certified Trainer certificate from Daimler is beneficial.

Experience:

• Minimum of 3-4 years of experience in delivering technical training programs
• Minimum of 2 years of experience in automotive industry. Commercial Vehicle experience is beneficial.

Knowledge:

• Expert level in technical knowledge and workshop processes in commercial vehicles.
• Business background and thorough understanding of customer service in the automotive industry.
• Customer-focused and familiar with working with partners (internal and external).
• Cultural knowledge of the Middle East and Africa region.
• Knowledge of FUSO commercial vehicles would be an added advantage.
• Ability to develop and maintain training materials, workflow diagrams, and interactive training methods
• Proficiency with Microsoft Office Suite and other automation software systems

Language:

• Fluent in written and spoken English (negotiation level)
• Arabic, French, or German is beneficial.

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.

Job number: DAI00014RY

Publication period: 02/09/2024 - 02/16/2024

Location: Dubai

Organization: Daimler Commercial Vehicles MENA FZE

Job Category: Others

Working hours: Full time

Daimler Truck