Front Office Supervisor
Job Description
Responsibilities:
Supervise front desk staff, including receptionists and concierge personnel.
Ensure smooth check-in, check-out, and reservation processes.
Train, mentor, and evaluate front office staff performance.
Handle guest complaints and resolve issues promptly and professionally.
Maintain accurate records of room occupancy, reservations, and billing.
Coordinate with housekeeping, F&B, maintenance, and other departments to meet guest needs.
Monitor adherence to hotel policies, standards, and procedures.
Prepare daily reports on front office operations, occupancy, and guest feedback.
Implement service improvement initiatives and standard operating procedures (SOPs).
Requirements:
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Customer service orientation and problem-solving skills
Attention to detail and organizational skills
Knowledge of hotel PMS (Property Management System) and reservation software
Ability to multitask and work under pressure
Professional demeanor and appearance
Basic accounting and billing knowledge
Qualifications & Experience:
Minimum Qualification: Graduate (Hospitality Management preferred)
Preferred Qualification: Diploma in Hotel Management
Experience: 2-5 years in front office or guest service roles, with at least 1 year in a supervisory capacity
Skills Required
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Job Detail
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Job IdJD2132066
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned