Front Office Manager

United Arab Emirates, United Arab Emirates

https://www.mncjobsgulf.com/company/kempinski-hotels

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Job Description

Job Function: Secretary / Front Office
Job Title: Front Office Manager
Qualifications: Diploma, Graduate
Responsibilities:
Oversee daily operations of the front office, including reception, reservations, and guest services
Ensure high standards of customer service and guest satisfaction
Manage and train front office staff, assigning tasks and monitoring performance
Handle guest complaints and resolve issues efficiently
Coordinate with housekeeping, maintenance, and other departments for smooth operations
Maintain records, reports, and schedules for the front office
Requirements:
Relevant educational qualification
Prior experience in hotel front office operations
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to handle stressful situations professionally