Job Description

Company Description

Front Office Intern

As a Front Office Intern, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Housekeeping function.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Are you passionate about creating exceptional guest experiences in the heart of Dubai? Join our dynamic team as a Front Office Intern at our prestigious hotel in the United Arab Emirates! We're seeking an enthusiastic and detail-oriented individual to support our front desk operations and contribute to delivering outstanding customer service.

Assist in welcoming guests with a friendly and professional demeanor, ensuring a positive first impression Support the check-in and check-out processes, maintaining accuracy and efficiency Provide knowledgeable information about hotel services, local attractions, and transportation options Collaborate with various departments to fulfill guest requests promptly and effectively Assist in managing reservations and room assignments, paying close attention to guest preferences Handle guest inquiries and minor issues with empathy and a problem-solving attitude Maintain a clean, organized, and inviting front desk and lobby area Answer incoming calls professionally and direct them to appropriate departments Assist with administrative tasks such as data entry, filing, and document management Contribute to the overall guest experience by upholding our hotel's high service standards Demonstrate flexibility in adapting to various tasks and schedules as needed

Qualifications

Currently pursuing or recently completed a degree in Hospitality Management, Business Administration, or related field (preferred) Strong communication skills with proficiency in English (both written and spoken) Exceptional customer service orientation and a friendly, approachable demeanor Basic computer skills, including familiarity with hotel management software (training provided) Keen attention to detail and ability to multitask in a fast-paced environment Demonstrated willingness to learn and adapt to new situations Positive attitude and enthusiasm for the hospitality industry Team player with the ability to work collaboratively across departments Strong organizational skills and efficiency in handling multiple responsibilities Cultural sensitivity and ability to interact with guests from diverse backgrounds * Flexibility to work various shifts, including weekends and holidays, as required