Job Description

Front Office Intern
(16549)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.
About The Role
The Front Office Intern will support the Front Office team in delivering outstanding guest service by learning and assisting with reception, check-in/check-out processes, and guest inquiries. This internship provides valuable exposure to hotel operations, customer service, and administrative tasks in a dynamic hospitality environment.
Key Duties and Responsibilities

• Greet guests upon arrival and assist with check-in/check-out procedures under supervision.
• Provide general information about the hotel's services, amenities, and local attractions.
• Assist with handling guest inquiries, special requests, and concerns in a courteous and professional manner.
• Support the Front Office team in coordinating with other departments (housekeeping, concierge, F&B).
• Help prepare welcome amenities and manage VIP guest experiences.
• Maintain the front desk area to ensure a professional and welcoming environment.
• Observe and assist in resolving guest issues or complaints to ensure satisfaction.
• Learn and use hotel property management systems (PMS) for basic tasks and data entry.
• Assist in gathering guest feedback and identifying opportunities for service improvement.
• Shadow team members to understand key roles within the front office and guest relations.

Experience & Educational Requirements

• Currently enrolled in a Hospitality, Hotel Management, or Tourism program.
• Basic computer knowledge.
• Strong orientation towards customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Customer-focused
• Teamwork
• Interpersonal skills
• Hands-on experience with guest service and hospitality systems
• Opportunity to work in a team-oriented, multicultural environment
• Internship certificate and letter of recommendation upon successful completion
• Potential pathway to full-time employment within the hotel or hospitality industry

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.