Front Office Executive Uaen
Abu Dhabi, United Arab Emirates
Job Description
- Receives and responds to customers and guides them for the process to be followed.
- If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.
- Fill the claim form by their name, card number and date of medical service.
- If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
- Updates all customers with the required information or status
- Take appointments for doctors and schedules patients.
- Processes bills (if assigned) and assists the customers with the relevant information.
- Collect reports from different departments.
- Liaisons with the Department of HIM for patient files.
- Co-ordinate with insurance, billing, admissions and discharge departments.
- Acts as a link between the physicians and patients.
- Handles the console and transfers and attends to telephone calls and enquiries.
- Records all customer feedbacks and updates the supervisor.
- Maintains a congenial work environment for customer satisfaction.
- Performs any other jobs assigned by the superior as per exigencies of work.
- Take appointments for doctors and schedules patients.
- Participate in Medical Centre quality program and be member of quality committees if chosen.
- Exercise good judgment and maintain confidentiality in maintaining AMC\xe2\x80\x99s critical and sensitive information, records, and reports.
- Actively participate in the Medical Center\xe2\x80\x99s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs
- Act as a translator if needed
ECISION MAKING AUTHORITY:
- Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:
- Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.
- Being compliant with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
- Conducting his/her task in a healthy and safe manner at all times.
- Reporting any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.
- Comply with the established AMC OHSMS procedures of which they have been informed, instructed and trained.
- Actively participate along with line management towards implementation of OHSMS requirements.
- Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts. Report all EHS hazard, near miss and incidents to the respective line manager.
- All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.
- Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.
- Receives and responds to customers and guides them for the process to be followed.
- If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.
- Fill the claim form by their name, card number and date of medical service.
- If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
- Updates all customers with the required information or status
- Take appointments for doctors and schedules patients.
- Processes bills (if assigned) and assists the customers with the relevant information.
- Collect reports from different departments.
- Liaisons with the Department of HIM for patient files.
- Co-ordinate with insurance, billing, admissions and discharge departments.
- Acts as a link between the physicians and patients.
- Handles the console and transfers and attends to telephone calls and enquiries.
- Records all customer feedbacks and updates the supervisor.
- Maintains a congenial work environment for customer satisfaction.
- Performs any other jobs assigned by the superior as per exigencies of work.
- Take appointments for doctors and schedules patients.
- Participate in Medical Centre quality program and be member of quality committees if chosen.
- Exercise good judgment and maintain confidentiality in maintaining AMC\xe2\x80\x99s critical and sensitive information, records, and reports.
- Actively participate in the Medical Center\xe2\x80\x99s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs
- Act as a translator if needed
ECISION MAKING AUTHORITY:
- Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:
- Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.
- Being compliant with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
- Conducting his/her task in a healthy and safe manner at all times.
- Reporting any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.
- Comply with the established AMC OHSMS procedures of which they have been informed, instructed and trained.
- Actively participate along with line management towards implementation of OHSMS requirements.
- Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts. Report all EHS hazard, near miss and incidents to the respective line manager.
- All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.
- Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.
- High school diploma preferred suitable university degree.
- At least 2years experienced in Medical Centre or similar organization
- LANGUAGE SKILLS : English (Compulsory),Arabic (Optional)
- Effective Communication, people management, crisis handling, prompt decision maker, enterprising, data entry
- Professional demeanor& Excellent communicator
- Able to work with a variety of tasks and prioritize according to importance
- Ability to remain calm under pressure
- Ability to work within a team
- Willingness to work flexible hours
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Job Detail
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Job IdJD1611619
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned