Job Description

Ramada by Wyndham Manama City Centre is now seeking a Front Office Associate to join our team in Bahrain.

Job Summary

The Front Office Associate operates the telephone switchboard station in order to answer telephone calls and process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. The role holder advises guest of any messages (e.g. voicemail, e-mail, faxes) received for them and send to room, if required. He/She answers, records, and processes all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellman, housekeeping and engineering) and follows up with guest to ensure their request has been met to their satisfaction. He/She provides information to guests about room features, property amenities, and local areas of interest. He/She assists guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Education & Experience

A minimum of two years in a similar role in a branded hotel Diploma in hospitality management Computer literacy

General Requirements

Reviews Front Office logs, Trace File and Credit Limit daily Answers inquiries from guests regarding restaurants, transportation, entertainment, etc. Is familiar with all in-house groups Is aware of closed out and restricted dates Coordinates with Front Office Supervisor in performing daily task or during the shift Is familiar with hospitality terminology Has knowledge of emergency procedures and assist as needed. Uses proper etiquette at all times when communicating with guests and team member Is able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner Maintains and market promotions and guest programs Maintains a clean work area Performs any other works as and when assigned by the supervisor and/or management.

Fundamental Requirements

Ensures Wyndham Hotels & Resorts standards, policies and procedures are adhered to all times Greets and welcomes all guests approaching the Front Desk in accordance with WH&R standards Is able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assists guests with their inquiries, takes reservations and performing administrational tasks Is familiar with all the Front Office software required for the position Ensures that all hotel standards are met when assisting the guests and handling information Answers guest inquiries about hotel services, facilities and hours of operation in a timely manner COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio--distinguished by our leading economy and midscale brands--delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide. Job Location: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A Employment Status: Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.