Job Description

This is both mothers and daughters salon and we have a middle to high class customers. We need the receptionist to have great English, be friendly with kids, very organized and focused. Know about all the offers and services and prices when asked. Can handle when busy in the weekends and leave the customers feeling happy with the service. Salon Receptionist responsibilities include:

• Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
• Booking and confirming appointments via phone
• Processing transactions (cash and credit cards) and issuing receipts

Job brief
We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email, WhatsApp or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and whatsapp
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area
• Order depleted items as needed
• Be friendly with customers especially with children
• Know how to handle a difficult situation if the client is not happy.

Requirements

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• High School diploma

Job Type: Full-time Salary: From AED2,900.00 per month COVID-19 considerations:
All employee and customer should wear masks and be careful regarding COVID-19 Application Question(s):

• Do you have experience in a Ladies Salon