Job Description

Requirements

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role

• Hands-on experience with office equipment, like printers and POS systems

• Familiarity with processing transactions

• Excellent communication abilities (verbal, phone and email) with a customer service attitude

• Solid organization and record-keeping skills

• An ability to remain calm under stressful circumstances

Task, Duties and Accountabilities

• Closing and opening of the spa

• Book and confirm appointments

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival

• Ensure all clients are taken to their first appointments immediately upon arrival

• Ensure clients are escorted to their next appointment by their serving technician

• Ensure lineup is followed accurately

• Process transactions (cash and credit cards) and issue receipts

• Inform clients about new services, packages and discounts

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered

• Closing and open the spa

• Keeping the spa front area in a professional looking and inviting

• Ensure best knowledge of all retail products and sell appropriate retail to customers

• Prepare reports when needed

• Support Senior Receptionist

• Assist Supervisor in inventory related tasks

• Ensure to follow proper grooming as per The Muse brand

• Ensure to accurately update all clients monitoring assigned to you (ex. Missed opportunities, client complaints, etc.)

• Monitor expiration dates of vouchers, packages and memberships

• Represent the company in events, exhibitions and roadshows

Job Type: Full-time Salary: AED3,000.00 - AED3,500.00 per month Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Required)