Has prior experience in Retail Fraud Servicing, or Fraud Detection.
Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
Monitor real time queues and identify high risk transactions within the business portfolio.
Able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.
Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
Comfortable taking inbound or making outbound calls to clients in a high production focused environment.
Communicates effectively and confidently and is comfortable engaging all clients.
Has the ability to learn and adapt to new information and technology platforms.
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Ensure confidentiality of all information collected during investigation.
Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Should be flexible to work weekends and/or extended hours as needed.
Job Types: Full-time, Permanent Salary: AED1,000.00 - AED5,000.00 per month
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