Analyst Technology Fraud Management Du

UAE, United Arab Emirates

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Key Accountabilities

Conduct fraud incident investigations in an efficient and ethical manner in line with du\xe2\x80\x99s processes and international best practices.
Generate all incident Reports and ensure that all incidents of Fraud are supported by comprehensive documentation covering all aspects of detection/reporting, investigation, closure and analysis.
Coordinate in the investigation of fraudulent activities on du\xe2\x80\x99s network and customer base through gathering additional data from sources other than the FMS where required and providing the analytical
Support Prevention and Detection activities through Data Analytics, investigation of Alerts/Alarms raised by the Prevention and Detection teams wherever it requires external (to the unit) inputs.
Coordinate with Fraud Team members in the resolution of fraud cases and investigate all fraud \xe2\x80\x93 possibly fraudulent behavior not detected or prevented by the Fraud Management unit itself but reported by an external entity.
Handle the Fraud Management Cycle (Prevention, Detection, Investigation, Response) and feed new trends, risks and intelligence.
Control and set up an information network to feed the Fraud Management unit, which includes external sources such as dealer-informants and internal sources such as employee reports and anonymous listening posts.
Lead the closure of all alerts/alarms on the FMS regardless of the specific area they relate to and also participate in all key Fraud Management processes where required.

Qualifications, experience and skills Qualifications:

Experience:

Minimum of 8- 12 years of experience as a Fraud Analyst or Specialist in a Tier 2 or higher Telco, preferably with both Wireless and Wireline operators.

Skills

Telecommunications domain knowledge \xe2\x80\x93 both commercial (relating to activations, sales, administration of customers/products) and technical (relating to provisioning and subscriber management platforms).
Excellent Analytical skills to extract meaningful information from large volumes of data.
Experience with Statistical Modelling Tools is preferable.
Experience with automated subscriber/customer behavior analytical tools in other industries such as Financial Institutions may also be considered in lieu of part of the Telco experience required.
Excellent computer skills including MS Office and use of Analytical software such as SAS/ACS and SQL language.

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