Description

Hotel Brand: Vignette Collection

Location: United Arab Emirates, Dubai

Hotel: Th8 Palm Dubai Beach Resort - (DXBPM)

Job number: FRDXBPM2741

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We\'ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Your day to day

\xc2\xb7 Consistently offer professional, friendly and engaging service

\xc2\xb7 Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.

\xc2\xb7 Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice.

\xc2\xb7 Take ownership of the caller\'s request and ensure follow up according to the hotel\'s standards.

\xc2\xb7 Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.

\xc2\xb7 Act as dispatcher throughout the hotel for security, guest services and other colleagues in operations.

\xc2\xb7 Update Service Requests and work orders and dispatch to the right department.

\xc2\xb7 Maintain and monitor the dispatching software systems and ensure that all services provided throughout the hotel are always available and are carried out efficiently.

\xc2\xb7 Responsibly use all available systems including PMS (Property Management System), telephone system, dispatching systems, fax, etc.

\xc2\xb7 Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.

\xc2\xb7 Maintain information confidentiality.

\xc2\xb7 Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages to/from the computer. Ensure that messages taken are forwarded to and received by guests.

\xc2\xb7 Provide time and information in response to emergencies and guest requests such as plumbing problems, housekeeping requests, etc. Verify with guests, after a reasonable pre-set time, whether the request has been delivered. Follow-ups to be endorsed to proper channels.

\xc2\xb7 Receive wake-up call requests from guests, repeat information back to caller as it is taken, accurately and expediently log/input information. Deliver wake-up calls at the requested time.

\xc2\xb7 Serve as a liaison for Guests requiring information relating to all aspects of the hotel, such as: F&B promotions, Reservations, meetings rooms, etc.

\xc2\xb7 Receives and logs into the Table Management System the restaurant reservations requests with all information required.

\xc2\xb7 Maintaining the communication with the guests regarding the lost and found items.

\xc2\xb7 Creating amenities in the system for the efficient delivery and cross charging.

\xc2\xb7 Have full knowledge of the hotel\'s emergency procedures. Remain calm and polite during emergency situations and/or heavy hotel activity.

\xc2\xb7 Promotes and leads a service driven, results driven work environment.

\xc2\xb7 Follow department policies, procedures and service standards.

\xc2\xb7 Follow all safety policies and promotes a safe work environment.

\xc2\xb7 Other duties as assigned.

What we need from you

• Previous customer related experience an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
• Strong interpersonal and problem solving abilities.
• Highly organized, responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Fluency in English, secondary language preferred.
• Must have the ability to handle a multitude of tasks and Guest requests.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you\'ll become part of our hotel family.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

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