Job Description

We are seeking a proactive and detail-oriented Franchise Account Coordinator to support daily operations and relationship management with our minor franchise accounts. This role will be vital in ensuring our partners are well-supported and organized, contributing to the overall success of the Eyemazy franchise network.

Key Responsibilities:

Hold monthly 1-on-1 virtual meetings with minor franchisees to monitor performance and address concerns Track and resolve daily support tickets and inquiries from franchise partners Collect, organize, and maintain critical documentation from franchisees Assist with onboarding and support for new franchise openings Manage and update franchisee dashboards for accuracy and visibility Coordinate and process franchisee payments for the first and second phases Maintain detailed records of partner interactions, tasks, and outcomes in CRM/HUB

Shared Core Responsibilities (with Senior Manager):

Drive revenue performance and meet KPIs in franchise sales and marketing Develop and maintain comprehensive Franchisee Briefs aligned with Eyemazy's global SMART objectives Log all activities in the CRM/HUB system to ensure transparency and visibility Co-create strategic action plans with franchisees to support sustainable growth and engagement Collaborate on business planning to increase product penetration and profitability Educate and train franchisees on Eyemazy offerings, tools, and events to boost involvement Monitor partner performance and engagement levels; flag concerns promptly to leadership Build and maintain strong, trust-based relationships with franchise partners

Qualifications:

1-3 years of experience in operations coordination, account support, or administrative roles Strong organizational and multitasking abilities Good communication and interpersonal skills Familiarity with CRM tools and cloud documentation systems Ability to work independently and collaboratively
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Application Deadline: 11/07/2025
Expected Start Date: 28/07/2025