Job Description

Key Responsibilities

1. Strategy & Planning

Participate actively in commercial activities, including lead generation, bid estimations, budgeting, and tender submissions. Plan, generate, and defend financial and operational results in line with approved business plans and targets. Manage the full project lifecycle, including scope definition, planning, execution, monitoring, and delivery. Contribute to departmental risk management by identifying, assessing, and mitigating operational and commercial risks.

2. Operations Management

Ensure effective allocation and utilization of human and material resources across all projects and contracts. Lead, coach, mentor, and evaluate project and site teams, ensuring clarity of roles, expectations, and performance objectives. Develop, implement, and manage comprehensive hard services maintenance strategies, including: + Planned Preventive Maintenance (PPM)
+ Reactive and corrective maintenance
+ Predictive maintenance
+ Capital improvement projects
Ensure effective operational implementation of maintenance plans and achievement of contractual

SLAs and KPIs

. Analyze performance data and implement improvement plans to optimize service delivery, costs, and contract outcomes. Monitor industry trends, evaluate new maintenance technologies, tools, and methodologies, and recommend innovations where applicable. Ensure project budgets are controlled, costs are optimized, and accurate invoicing and collections are achieved within agreed timelines.

3. Business Development & Client Management

Establish and maintain strong relationships with clients, suppliers, subcontractors, and stakeholders to ensure high levels of customer satisfaction. Identify, research, and pursue new business opportunities and contract renewals. Support the preparation of high-quality technical and commercial proposals aligned with client requirements to maximize bid success.

4. HSEQ & Compliance

Ensure compliance with all Health, Safety, Environmental, and Quality (HSEQ) requirements, minimizing risks and incidents. Ensure all operations comply with

UAE laws, regulations, and governing authorities

. Ensure service delivery aligns with applicable international quality and FM standards.

Qualifications & Experience

Education:

Bachelor's or Master's Degree in Facilities Management or Engineering

Experience:

Minimum

10 years' experience

in a senior technical services role Minimum

5 years' experience

in a managerial position within Facilities Management Proven experience managing hard FM services (MEP, HVAC, Civil)

Licenses:

Valid UAE Driving License (Mandatory)

Skills & Competencies

Strong technical background in

MEP and Civil systems

Planning, organizing, and strategic thinking Project and contract management expertise Financial acumen and budget control Vendor and subcontractor management Team leadership and people management * Excellent verbal and written communication skills