Job Description

Job Title: Retail Floor Manager - Hypermarket

About the Company:

We are a leading retail group operating hypermarkets across the region, committed to delivering exceptional customer experience and value. Our stores offer a wide range of products including groceries, household essentials, health & beauty items, and more -- all under one roof.

Key Responsibilities:

Oversee daily operations on the retail floor to ensure a smooth and efficient customer shopping experience. Monitor product displays, shelf stocking, and cleanliness of the floor to maintain high visual standards. Support the implementation of promotional displays, seasonal changes, and pricing updates. Coordinate with inventory and warehouse teams to ensure stock availability and timely replenishment. Supervise, guide, and motivate floor staff to deliver excellent customer service and meet performance goals. Handle customer inquiries, complaints, and feedback professionally and promptly. Monitor sales performance and report any issues or trends to store management. Ensure adherence to company policies, health & safety standards, and loss prevention measures. Stay informed about product categories, competitor activities, and local market trends. Assist in the training of new floor staff and support store opening or refurbishment projects as required.
Requirements:

Bachelor's degree in Business, Retail Management, or a related field preferred. Minimum 2-3 years of experience in a supervisory or team leader role within a hypermarket or large retail store. Strong knowledge of retail floor operations, merchandising, and customer service. Leadership qualities with the ability to manage a team in a high-paced environment. Proficient in MS Office and familiar with retail POS and stock management systems. Excellent interpersonal, organizational, and communication skills. Willingness to work flexible shifts, weekends, and holidays as required.
Key Performance Indicators (KPIs):

Floor team performance and productivity Customer satisfaction and service quality Visual merchandising and stock availability Compliance with operational and safety standards Accuracy in promotion and pricing execution
Salary & Benefits:

AED 2,000+ (based on experience) + Other Benefits (accommodation, incentives, etc.)

Application Deadline: 05/05/2025

To apply, please submit your updated resume and cover letter.

Job Types: Full-time, Permanent

Pay: From AED2,000.00 per month

Expected Start Date: 05/07/2025