Company Description

People who love their job put their all into it and aren\'t interested in the norm. That\'s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central\'s new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.



To assist the Outlet Manager and/or Assistant Outlet Manager to plan, organize and supervise all processes of the outlet and provides hands-on support to food and beverage colleagues to ensure the outlet provides quality service that is consistent with the SBUs Standard Operating Procedures and achieves maximum revenue and profit in line with budgeted and forecasted projections

• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times
• Develops & maintains positive relationships with guests and employees of all levels
• Consistently monitors the quality of food and beverages being served and service quality, escalating any major problems/complaints to Management
• Ensures that all colleagues\' activities adhere to and support the Company\'s International Quality Management System
• Provides hands-on support and assistance to colleagues to ensure the highest levels of service and courtesy are provided to guests
• Supervises all aspects and consistency of food and beverage quality, service, and hygiene and escalates concerns to Management if any
• Conducts team briefings, meetings, and training as/if directed by Management
• Ensures that an effective link is maintained between kitchen and service areas
• Supervises the level, consistency, and quality of the table and/or counter service of all menu items
• Ensures that all colleagues adhere to all food hygiene regulations and procedures.
• Actively promotes the use of up-selling techniques within the outlet to exceed guest expectations and increase revenue
• Provides specialist advice to customers and colleagues on food and beverages
• In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility for operational issues
• Analyse event orders, and communicate with customers, managers, and employees to ensure set-ups, equipment, supplies, staffing, and menus meet/exceed customer\'s expectations
• Ensures all audio-visual equipment is set up, checked, and ready for use in collaboration with the AV and engineering departments
• Prepares duty roster to be approved by the Outlet\'s manager
• Conducts restaurant control (inventory)
• Any other duties as may reasonably be requested by the management

Additional Information

• Degree/Diploma in Hospitality preferred
• Good command of English (both written & spoken)
• Computer Literate (Micros, Microsoft applications)
• Knowledge of any other language (Arabic, German, Italian, etc) as an advantage
• Has a minimum of 1 year in a supervisory position preferably in a 5 Star establishment
• Has a minimum of 2 years\' experience in an event serving and restaurant serving capacity
• Knowledge of beverages and cocktails
• Knowledge of cashiering procedures

Ennismore