Fitness Manager
Dubai, United Arab Emirates
Job Description
The Fitness Manager has a key role in impacting the Retention of Gym & PT Members. The role demands a hands-on approach, with meaningful and impactful presence on the floor in the Gym. The Gym vision includes a genuine bonding with our members, where their goals & aspirations become our responsibility, and our mission. The Floor Manager is instrumental in making this happen.
KEY RESPONSIBILITIES
o Compliance re. Booking / Attendance Policy
o Weekly presentation of Bookings / Attendance / PT Frequency & Packages Inventory data to GM
o ROTA of Gym Instructors
QUALIFICATIONS
Minimum 2 Years Experience as Assistant Fitness Manager
Experience as a personal trainer is a plus.
KNOWLEDGE, SKILLS & ABILITIES
KEY RESPONSIBILITIES
- Based in the Gym, the Fitness Manager is responsible for acting as a Quality Assurance auditor, ensuring that equipment, cleanliness, staff are in a state of operational optimality.
- Owns the Gym & PT Unit, responsible for delivering operational excellence across the board, including Marketing; Human Resource Management; Member Management; Service-Quality delivery & Member Retention; Scheduling & Programming; P&L Management
- Drives Unit Personal Training, developing programs, leveraging the team of Level I, II, II Instructors, and delivering against Budget Targets
- Designs Personal Training Programs and manages the Personal Training feedback process; ensuring a systematic feedback mechanism to members.
- Acts as an easily available ear to all Members, always ready to discuss objectives, goals, achievements, programming, and progress
- Co-ordinates with Fitness Instructors and PTs, ensuring the Gym is always tidy, equipment correctly stored, staff executing their duties as per Standard Operating Procedures.
- Manages the Personal Trainers and their clients sessions; reporting the sell-in / sell-out weekly to the management.
- Liaises informally with Members in order to have a real-time and first-hand understanding of customer sentiment, needs, complaints, suggestions.
- Run Periodic Surveys online and through member feedback form to report on the complaints and action it with the relevant Unit Head / Process owner.
- Coordinates closely with both the other department heads and GM to ensure members are receiving the attention and care we aspire to.
- Other duties as assigned, including: GM Stand-In; Manager on Duty; Customer Relationship Management duties
- Responsible for patrolling our facilities in order to Scan-Validate Members RFID Bracelets
- Will assume responsibility for:
o Compliance re. Booking / Attendance Policy
o Weekly presentation of Bookings / Attendance / PT Frequency & Packages Inventory data to GM
o ROTA of Gym Instructors
QUALIFICATIONS
- Diploma Certificate
- REPS L2 or L3
- First Aid and AED Certified
- Computer skills MS Office, internet, membership systems
Minimum 2 Years Experience as Assistant Fitness Manager
Experience as a personal trainer is a plus.
KNOWLEDGE, SKILLS & ABILITIES
- Advanced knowledge of exercise physiology, kinesiology, and anatomy
- Outstanding communication skills and ability to instruct and teach.
- Experience in the management of human resources and business management
- Excellent customer service skills
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Job Detail
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Job IdJD1547853
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned