PURPOSE OF THE ROLE: The Fitness Manager has a key role in impacting the Retention of Gym & PT Members. The role demands a hands-on approach, with meaningful and impactful presence \xe2\x80\x9con the floor\xe2\x80\x9d in the Gym. The FitnGlam vision includes a genuine bonding with our members, where their goals & aspirations become our responsibility, and our mission. The Floor Manager is instrumental in making this happen. KEY RESPONSIBILITIES Based in the Gym, the Fitness Manager is responsible for acting as a Quality Assurance auditor, ensuring that equipment, cleanliness, staff are in a state of operational optimality. \xe2\x80\x9cOwns\xe2\x80\x9d the Gym & PT Unit, responsible for delivering operational excellence across the board, including Marketing; Human Resource Management; Member Management; Service-Quality delivery & Member Retention; Scheduling & Programming; P&L Management Drives Unit Personal Training, developing programs, leveraging the team of Level I, II, II Instructors, and delivering against Budget Targets Designs Personal Training Programs and manages the Personal Training feedback process; ensuring a systematic feedback mechanism to FITNGLAM members. Acts as an easily available \xe2\x80\x9cear\xe2\x80\x9d to all FitnGlam Members, always ready to discuss objectives, goals, achievements, programming, and progress Co-ordinates with Fitness Instructors and PTs, ensuring the Gym is always tidy, equipment correctly stored, staff executing their duties as per Standard Operating Procedures. Manages the Personal Trainers and their client\xe2\x80\x99s sessions; reporting the sell-in / sell-out weekly to the management. Liaises informally with FitnGlam Members in order to have a real-time and first-hand understanding of customer sentiment, needs, complaints, suggestions. Run Periodic Surveys online and through member feedback form to report on the complaints and action it with the relevant Unit Head / Process owner. Coordinates closely with both the other department heads and GM to ensure members are receiving the attention and care we aspire to. Other duties as assigned, including: GM Stand-In; Manager on Duty; Customer Relationship Management duties Responsible for \xe2\x80\x9cpatrolling\xe2\x80\x9d our facilities in order to \xe2\x80\x9cScan-Validate\xe2\x80\x9d Members\xe2\x80\x99 RFID Bracelets Will assume responsibility for: o Daily monitoring of Gym / CrossFit Class Bookings & Attendance (via Sentinel) o Compliance re. Booking / Attendance Policy o Weekly presentation of Bookings / Attendance / PT Frequency & Packages Inventory data to GM o ROTA of Gym Instructors QUALIFICATIONS Diploma Certificate REPS L2 or L3 First Aid and AED Certified Computer skills \xe2\x80\x93 MS Office, internet, membership systems EXPERIENCE Minimum 2 Years\xe2\x80\x99 Experience as Assistant Fitness Manager Experience as a personal trainer is a plus. KNOWLEDGE, SKILLS & ABILITIES Advanced knowledge of exercise physiology, kinesiology, and anatomy Outstanding communication skills and ability to instruct and teach. Experience in the management of human resources and business management Excellent customer service skills Salary: From AED10,000.00 per month