Join the industry leader to design the next generation of breakthroughs
Field Service Engr I We are currently seeking a Field Service Engineer I to join our team based in our Dubai, UAE. Reporting to the Field Service Supervisor, you will be responsible for servicing customer sites, maximizing customer satisfaction and minimizing customer site downtime by providing exceptional technical excellence. You will also provide leadership and support team members in the delivery of work to customer sites. Key Responsibilities:
Service and maintenance of Honeywell and third-party equipment (as per trade expertise). The configuration and programming of CCTV, Access Control, Security, BMS and Third-Party Systems
Diagnosing faults and repairs on CCTV, Access Control, Security, BMS and third-party Systems
Software load and configuration of Access control Systems and CCTV other systems, as required
Leading Small to Medium project design, installations, testing, commissioning, servicing & including managing subcontractors, financial control and ordering of parts/materials as required
Support Team in ICT related technical issues covering Network, Software, Cyber Security and Virtual Machines
Delivery of agreed services on time, within scope, and within budget
Maintains customer\xe2\x80\x99s satisfaction at acceptable levels, and resolves customer satisfaction issues based on the contract KPI / SLA
Reviews VOC feedback and takes appropriate proactive actions
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
Participate in estimate review process prior to jobs or contracts being achievable from a technical perspective. Participate in risk review (per Honeywell policy)
The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments. Expertise in communicating, negotiation and implementing process
Ensures service contracts, additional works and small service projects are resourced properly
Ensure safe and healthy (HSE) work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
Key Experience & Capabilities:
Tertiary qualified (degree and/or Diploma or higher) in business/facility management, or related industry
6+ years engineering Industry experience / background \xe2\x80\x93 Access Control System / CCTV / Security / BMS control systems
Expert well skills on Honeywell EBI, 3rd party Security System & related software
ICT & Networking skills and knowledge of Cyber Security (desirable)
Strong technical skills and broad exposure to technical issues
Certification of CCTV VMS (DVM, Genetec, milestone, etc.) preferred
CCNA Preferred
ITIL Certified Preferred
If this is your dream role, then we\'d love to hear from you! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. #TheFutureIsWhatWeMakeIt
Additional Information
JOB ID: HRD225034
Category: Customer Experience
Location: Emaar Buss.Park; Bld.2,Sheikh Zayed Road,Dubai,DUBAI,United Arab Emirates
Nonexempt
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