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Field Service Engr II - Abu Dhabi

Support the Lifecycle Solution & Services (LSS) business as Field Service Specialist to drive the Services business operations, and growth with superb customer satisfaction and safety record.

Responsible of the delivery of the support services to customers respecting global standards and processes.

Understand customer needs and resolve issues through technical knowledge,

Knows customer\'s site and contacts and uses Honeywell support network to provide excellent service and quality to customer.

Focuses on Customer growth and development

Identifies service business opportunities in the customers\' installed base

Key Responsibilities:

1. Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).

2. Custodian Accounts: Mange effectively, assigned customer accounts service operations, service agreement deliverables as a custodian.

3. Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)

4. System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell\'s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. performs systems modification and upgrades (of different level of complexity according to job qualification)

5. Maintain the customer equipment to the required standard: regularly performs preventive & corrective maintenance and promptly intervene on maintenance needs.

6. System diagnosis & Troubleshooting: Diagnosis, troubleshooting and escalation for rectification of system issues.

7. Quality of delivery: Deliver promptly against Service Request, respecting agreed timing as per GSM process

8. Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing

Qualifications:

- Bachelor degree or Technical education (diploma) - electronic systems/industrial automation/ electrical

- Min 5 years of Experience in Honeywell Safety System (FSC/SM) and fair knowledge in DCS (Experion) maintenance of automation control system for sophisticated industrial environment

- Knowledge of electronic systems (installation / configuration / implementation/trouble soothing) mainly for Safety Manger System & fairly on, EPKS (Experion System).

- Knowledge of On Process Migration (OPM)

- Knowledge of different levels of Network (PCN).

- Understands service life cycle from requirements to delivery.

- Understanding of service agreements.

- Basic knowledge of project: able to use project documentation & deliverables.

- Certification on Honeywell Safety System, Experion, OPM system will be also handy.

Our offer

\xc2\xb7 A culture that fosters inclusion, diversity, and innovation in an international work environment

\xc2\xb7 Market specific training and ongoing personal development.

\xc2\xb7 Experienced leaders to support your professional development.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

• Category: Customer Experience
• Location: Plot No. J - 05 Honeywell Building, , Masdar, ABD 45595 ARE
• Nonexempt

Engineering (GLOBAL)

Honeywell