• Provides technical assistance and quality service to the J&J MedTech customers. Designs and manages projects related to validation programs, new products, existing process modifications, and other technical projects in the medical equipment sector. Ensures compliance guidelines are followed.
• Works closely with the Facility Management team on activities related to the Service Center operations and facility maintenance.

• Attend service calls independently, effectively and on time by recognizing customers\' needs and adding value to gain customers loyalty.
• Perform in-field service activities such as installations, periodic maintenance, upgrades, and repairs.
• Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return; maintain a goal of 10 working days.
• Implements procedure and regulations to ensure compliance with current industry standards and federal regulations regarding pilot, experimental, development and validation activities.
• Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.
• Maintains an up-to-date knowledge in the techniques of Quality Assurance/Quality Control and in the company products and process technologies to ensure successful conduct of experiments and projects.
• Monitor warranty / service contracts and follow up on their expiry.
• Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
• Maintain installation base for all products supported by TSC.
• Collaboration across J&J MedTech franchises and business partners in the region.
• Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.

• Experience in capital equipment management and training Field Engineers, Sales Reps and Customers.
• Education: University/Bachelor\'s Degree in Biomedical / Electrical / Electronic Engineering .
• Years of experience: Generally requires (5-7) years related experience in Medical equipment management in addition to service experience.
• Outward Looking-Customer centric.
• Business and results driven.
• Interdependent partnering ability.
• Prudent risk taking.
• Active team player.

eQuest