Field Guide

Dubai, United Arab Emirates

Job Description

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Job Number 23039268
Job Category Golf, Fitness, & Entertainment
Location Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY To provide personalised desert activities and services for the guests and visitors of the resort through the direct coordination with other resort operational units. Being responsible for information delivery to guests with regards to the ecology, history, heritage and culture of the United Arab Emirates through the conducting of daily activities in line with the resort\xe2\x80\x99s services and functionalities. SCOPE / BUSINESS CONTEXT
  • A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
  • Number of Direct Reports - none
  • Titles of Direct Reports \xe2\x80\x93 none
CANDIDATE PROFILE Experience:
  • At least 1 year working experience in a position relevant to the job requirements.
  • Experience in a similar resort would be a strong recommendation.
  • A driver\xe2\x80\x99s license, and an experienced, safety conscious, confident driving manner.
Skills and Knowledge
  • A Degree, Diploma or recognized training in Ecology, Biological Sciences, or relevant area of study.
  • Training in P.R. or guest services is relevant but not essential. Any of the following specialized areas of interest, ability or training would be relevant:
1) Experience of equestrian/animal care. 2) Knowledge of Falconry and avian care. 3) Archaeology. 4) Natural Sciences. 5) Professional guiding Education or Certification
  • Min. 21 years of age.
  • The candidate should have one or more of the following abilities/experiences/traits:
1) English and additional languages such as Arabic, Spanish, German, French, Italian or a Nordic language would be beneficial. 2) A First Aid Diploma would be beneficial. SPECIFIC DUTIES: The following are specific responsibilities and contributions critical to the successful performance of the position: JOB ACCOUNTABILITIES:
  • To assist with guest check-in, reception, and check-out in line with the Standard Operating Procedures of the Leisure Department.
  • To ensure that allocated guests receive the activities in an informed and educational manner, while maintaining the policies, procedures and systems of the resort. This is to be done by maintaining personal contact with the guest, and providing continuity to the guest\xe2\x80\x99s interactions with other departments of the resort.
  • To arrange and conduct activities and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.
  • To pass on all relevant information, (including complaints), to the other departments in the operation, to ensure that the guests receive services in a well-coordinated and timely manner. This includes additional information which may be relevant to developing and upgrading services, updating Guest History Records, informing Management, and Sales and Marketing.
  • To ensure that all equipment provided for the activities, including all vehicles is maintained according to the standards laid down by the Resort Management; and to report on any works to be carried out to the relevant departments.
  • To ensure that the image of the resort, the company, Dubai and its policies are maintained through provision of a disciplined, well groomed (short hair and clean shaven as per the company grooming standards for men) and professional approach, at all times promoting a friendly, informal and polite relationship between guests and the resort staff.
  • To actively enquire and recommend the services, activities and facilities of the resort to guests and visitors, ensuring that they are kept informed of the full range of options available to them.
  • To actively maintain and update existing knowledge which is relevant to the resort\xe2\x80\x99s services, and the function of being the primary information source for visitors to the resort and to the U.A.E.
To ensure that the correct level of competency is reached for all activities. To maintain, practise and improve the skills necessary to conduct all the activities safely and professionally.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world\xe2\x80\x99s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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Job Detail

  • Job Id
    JD1508687
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned