Job Description

Oracle Field Engineer - Qatar, Doha

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About the candidate

* Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience * Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) * Experience with data center M&E equipment * Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems. * Experience working in a "mission critical operations" environment. * The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately. * The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations. * Ability to speak confidently and to communicate clearly in a virtual environment. * Strong adherence to processes and be a Process Champion * Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff. * Experience providing client-facing, direct customer support and service. * Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual. * Highly service-oriented, reliable, responsible, self-motivated with good English command.

Requirements

Required Data Center experience:

* Basic knowledge of data center design, including electrical and cooling plant & operation thereof * Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.) * Rack, stack equipment incl. commissioning of new racks. * Strong structured cabling skills on fibre & copper (e.g. looming, term & test)

Required systems & hardware expertise:

* Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis & break / fix

* Networking fundamentals (DNS, TCP/IP, basic troubleshooting) * IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) * Base Operating System Installs and configuration. * Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP

Role responsibilities

* Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations). * Understand internal customer problem and provide technical solution in timely manner. * Participate in the installation, monitoring, maintenance, support, and optimization of all production server hw. * System board level repair and fault diagnosis to SLAs. Planning and commissioning new rack positions. * Involvement with the design and commissioning of new whitespaces. * Structured cabling installation is a significant part of this position. Keep up with the latest technologies and apply them appropriately. * Adherence to Health & Safety processes at all times. * Working as part of a multi-disciplinary team * Additional on-premise work at customer locations maybe required

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