The Position

Our partner in UAE is looking for Field Application Senior Specialist who will be responsible to ensure the delivery of best in class Application support and a differentiated customer experience. Offer application and software support for the assigned portfolio, working closely with internal and external stakeholder, in order to deliver high value service and solution offering. Implement Roche Global application standards, guaranteeing an appropriate case reporting and follow up, and
collaborate with sales team on channel-filling opportunities.

Your Responsibilities

Provide a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas

Deliver best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers

Continued development of application skills to ensure resilience in the support of all products

Ensure coverage across the required core and out of hours, in line with agreements with customers

Proactively propose and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback

Perform instrument training, configuration, and instrument commissioning for new installations

Ensure that all administration is completed in a timely and accurate manner, and guarantee the activity reporting at the NFSS software and appropriate escalation of product issues to MC, and ensure that all administration is completed in a timely and accurate manner

Perform corrective visits to sites as part of case escalation

Respect and actively implement compliance with all relevant Roche guidelines and policies

Support in customer validation processes, performance qualification & operational qualification

Drive continuous education program for customers (QC, Troubleshooting, and accreditation)

Actively promote Roche professional services and digital platforms such as Hotline, Dialog, and Roche Academy, online support,RDA , Daisy

Collect market data and competition activities

Identify opportunities and to be part of account management team

Compliance

You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.

Who You Are

You hold a BSc or higher University degree in Life Sciences, Laboratory, or Biomedical Engineering

You have at least 3 years of experience in application in the Healthcare market (IVD preferred), with a proven success record * You have hands-on application knowledge on Roche platforms including, POC Cobas 4000, Cobas 6000, cobas pro, cobas pure, cobas 8000 and TLA is plus

• You have experience with current good laboratory practice and accreditation requirements

You have excellent trouble shooting and problem solving skills

You have excellent communication, interpersonal interaction and customer relations skills both internally and externally

You respect and actively implement compliance with all relevant Roche guidelines and policies

You are result-orientated person who is able to meet timelines, with moderate supervision and direction

You are able to work both independently and in a team

You are proactive, dynamic, have personal initiative, and are business driven

You are fluent in English. Arabic or any spoken language in the market is considered a plus

You are willing to travel whenever required

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Roche