Job Description

Own Visa Prefered
Key Responsibilities and Duties:
Customer Service & phone skills
Placing calls (Outbound Sales) to address customer needs, complaints, or other issues related to the service.
Providing possible solutions, and ensuring that customers feel supported and valued.
Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
Document all call information according to standard operating procedures
Resolutions and escalations
Take ownership of customers issues and follow problems through to resolution
Escalating queries and concerns via immediate report to the supervisor/manager including any critical system/app failures.
Prioritize and organizes task properly with handling of distractions in a professional manner.
Must be Keen to learn new market technology and a general know how of mobility industry
Proactive outreach and ability to promote B2B product offerings
Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)
Qualifications:
Diploma or University Degree in Business, Communications, and Marketing discipline
Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
Call center or customer service experience is a MUST
Arabic would be a huge plus
Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)
Soft Skills
Solid Sales, negotiation Skills
Innovative mindset and high EQ
Grit and a can-do attitude
Analytical and Critical Thinking ability
Must have attention to detail and proactive approach to support.
Should be able to work in a cross-functional environment and connect the dots.