Enjab Medical Center is a leading healthcare provider, dedicated to delivering high-quality care and customer service. We are seeking a compassionate and professional Call Center Representative to join our team. In this role, you will assist patients with appointment scheduling, insurance inquiries, medical questions, and general support, ensuring they receive the best possible care experience.
Job Summary
As a Call Center Representative at our medical center, you will serve as the first point of contact for patients, answering inbound calls, managing appointment requests, providing general information, and resolving issues. Your role is essential to ensuring patients have a smooth, supportive experience from start to finish.
Key Responsibilities
Answer incoming calls and assist patients with appointment scheduling, inquiries about medical services, and insurance questions.
Provide accurate information regarding medical services, procedures, and office hours.
Gather necessary patient information and verify insurance details, ensuring compliance with HIPAA and privacy regulations.
Document patient interactions and update accounts with accurate information in the system.
Address patient concerns, complaints, or issues and direct them to the appropriate department or provider.
Handle and resolve patient inquiries regarding billing, insurance claims, and referrals.
Meet performance goals (e.g., call resolution time, patient satisfaction, and accuracy).
Maintain knowledge of medical center policies, procedures, and services to provide accurate assistance.
Qualifications
Education:
High School Diploma or equivalent required; college degree in healthcare administration, medical assisting, or related field preferred.
Experience:
Previous experience in a call center or healthcare setting is highly preferred.
Strong verbal and written communication skills, with the ability to handle sensitive patient information.
Comfortable working in a fast-paced, multi-tasking environment.
Ability to maintain professionalism and empathy while dealing with distressed or upset patients.
Knowledge of medical terminology and insurance processes is a plus.
Proficient in using computer systems, phone systems, and call center software.
Skills
Excellent customer service skills and a compassionate attitude toward patients.
Strong listening skills to understand and address patient concerns effectively.
Problem-solving abilities and decision-making skills in high-pressure situations.
Ability to work independently and as part of a team.
Time management and organizational skills to manage multiple patient requests at once.
Job Types: Full-time, Part-time, Permanent, Temporary
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